CJS Portsmouth Ltd
Innovation has always been a key focus at CJS Portsmouth. The privately-owned cleaning and hygiene distributor serves much of England’s South Coast from its premises in Portsmouth. As early adopters of Information Technology the management have continuously sought to improve their customer services and work efficiencies through using technology. As a result, this ambitious distributor has excelled in their marketplace.
2017 has heralded in additional changes with a focus on customer service, marketing, e-commerce and greater automation in their sister company CJS Environmental. Investing in Customer Relationship Management (CRM) will help to support telemarketing activities and provide focus for internal and external staff members. CJS Portsmouth will be able to monitor the success of calls and ensure that customers are being offered suitable products for their respective industries. They are also looking for a platform to carry out focused marketing campaigns. The investment in CRM will allow them to achieve this by targeting specific industries within the customer base. This approach will be strengthened by a new e-commerce strategy, which they are enhancing after dialogue with some of their key accounts to improve the customer experience.
Sister company CJS Environmental offers washroom and hygiene services to help businesses maintain smart, clean and hygienic washrooms. This rapidly expanding business planned from the offset to provide fields sales staff with electronic devices, letting them plan their working day prior to setting off and give them the ability to confirm that a job has been done while still on site. Stage 2 of the development looks to incorporate barcode scanning and asset tracking off-site. CJS Portsmouth will be able to monitor that every bin and dispenser that forms part of the service agreement has been routinely cleansed and refilled.
The investment in world-class Microsoft Dynamics NAV software from Blue Rock Systems in 2001 has underpinned the innovative plans of the CJS team. The solution has been developed to tackle challenges as and when they occur and continues to provide a solid foundation for future business growth.