Customer/Contact Relationship Management (CRM) has several definitions depending on who you are talking to, but in essence it is software that contains additional information about your customers/prospects and suppliers (industry segments, mailing groups, contacts, etc). CRM helps keep a track…
Information in the palm of your hand As the world moves to a more remote way of working, we find ourselves asking more of technology than we ever have before. Whether shopping online for delivery, ordering for click and collect…
Distributors of fixings and fastenings know the importance of an efficient workplace in this fast-paced industry. It has become imperative to use an ERP system to manage your business and stay competitive. Modern ERP software such as Intact iQ improves…
As an independent UK merchant you are probably using one of the following: an aging software system built for the industry, a generic accounts package with a “bit of order processing” or benefitting from a cutting edge, modern system built for today’s challenges and providing you with a competitive…
Along with words such as “unprecedented”, “ lockdown” and “social distancing”, “the new norm” is a phrase that should be confined to history; however there’s no denying that “the new norm” is applicable to both our personal and professional lives….
As the coronavirus pandemic continues, merchants and distributors all over the world face extraordinary new challenges. At Blue Rock our team work closely with our customers; a diverse range of forward-thinking businesses who are testing the limits of every software…
This industry has its fair share of challenges to contend with which make it important to choose a software package that is flexible enough to meet requirements. It is critical for food wholesalers to have a concise and complete view…
In a time where margins are squeezed by customers, suppliers and currency fluctuations it makes sense to turn our attention to the operational side of our businesses to ensure that they run as productively as possible. Workflows and alerts combine…
Glen Jewell, Sales Director at Blue Rock Systems, considers the expectations of a new generation of merchant customer. Prompted by an unprecedented level of business and enquiries in the merchant sector, we’ve taken a pause for a moment to consider…
For most small and medium-sized businesses in the UK, the digital journey started somewhere between the mid-70s and mid-80s. In this article Glen Jewell, Sales Director at Blue Rock Systems tells the ERP software journey for distributors and merchants from…
A widely-used acronym in the business world, Return on Investment (ROI) is an important factor in any time or money-focused decision. Whether it’s the cost of a new lorry or time spent on staff welfare, the hope is that the…
Glen Jewell, Sales Director at Blue Rock Systems explains why you should consider the less obvious areas of your business when looking for ways to increase efficiency and profitability. In today’s merchant software solutions sales order processing and sales invoicing…
It’s no longer news that your customers are researching independently before they purchase a product. The internet, for all its conveniences and curiosities, has made it easier than ever to gather information without exchanging a word with another human. It’s…
Powerful Customer Relationship Management (CRM) functionality is often an overlooked capability of business software. If you are researching the benefits of Enterprise Resource Planning (ERP) software then consider solutions which include CRM as part of the functionality. Glen Jewell, Sales…
What is ERP software, then? is a question we love to answer. We spend a lot of time talking about ERP software, and to us the benefits seem obvious, but sometimes we meet businesses who have yet to implement their…
Improving efficiency can at first sound like quite a vague concept, but when you begin to look at how ERP software can help you to address processes across the business it becomes clear that these changes contribute to company-wide improvement….
If you’re just beginning your research on merchant software solutions, then you may have come across the term “legacy systems”. In this blog, we look at what legacy systems are and why it’s important to consider alternative long-term options, even…
Why should you consider a delivery management system like TranSend? If you are a wholesaler/distributor with a dedicated fleet of vehicles, then TranSend is for you; have you ever considered the benefits of a delivery management system? These days, it’s…
Last week saw Intact iQ compete in a 2-day ERP HEADtoHEAD competition as part of Lumenia Consulting’s seventh successive demonstration event held in MK Dons Stadium, Milton Keynes. The event welcomed 140 high level decision makers to compare 12 of…
Are you operating islands of information? For some companies dealing with a variety of disparate systems on a daily basis is completely normal. One of your sales people might draw up customer invoices and previous sales on a financial system…
