As the coronavirus pandemic continues, merchants and distributors all over the world face extraordinary new challenges. At Blue Rock our team work closely with our customers; a diverse range of forward-thinking businesses who are testing the limits of every software tool available to them. Our day-to-day is centred on helping businesses to operate smoothly and efficiently, which places us in a unique position to offer our advice and experience to other businesses.
As businesses take the tentative steps towards a new normal it’s forced many companies to evaluate current processes. Modern technology is consistently advancing and is designed to assist us through all kinds of challenges. One of the difficulties currently facing merchant and distribution businesses is social distancing, which is currently in place to protect both employees and consumers.
Transactions with your customers at this time may already look a little different, with online orders and socially distanced collections or drop offs becoming a more regular occurrence almost overnight. But for businesses that are determined to continue trading as much as possible, the ability to make contactless deliveries has become invaluable; it not only encourages adherence to social distancing guidelines, but proactively keeps businesses open and keeps both teams and the public safe.
The Intact APP enables our customers and us to configure a mobile application (that runs on iOS or Android smart devices) which links directly with the customer back office iQ system. The benefits of this stretch beyond delivery (also includes Sales, Management, Purchasing and Warehouse) but in the current trading climate the contact delivery feature has proved extremely popular.
The App can be used live, online or offline, and even when 4G or Wireless is not available. It includes easy-to-use functionality including lists, integrated satellite navigation and crucially, image and signature capture. The App helps your team go mobile and provide them with access to key business information 24/7, including notifications to drivers and live updates fed back to the system.
The ability to publish and capture data using smartphones has proven critically important for businesses and who are adapting to this new way of working. While there is so much going on that cannot be controlled, there are teams of people all over the world looking for solutions to smaller problems. Our customers have reacted and adapted using the modern technology available to them and, despite the circumstances, they are continuing to thrive and serve their communities.