As the world moves to a more remote way of working, we find ourselves asking more of technology than we ever have before. Whether shopping online for delivery, ordering for click and collect or checking the stock before setting out for an “essential” journey, the role of technology has become even more important as we navigate new challenges in life, both at home and at work.
It used to be the worst kept secret that merchants were wary of the role technology could really play in the success of their business. “If it ain’t broke, don’t fix it” mantra used to be commonplace in our conversations with merchants across the country, but with the rise of online shopping across all sectors it wasn’t long before merchants began to venture into the world of technology to find out more about the possible benefits. The past 12 months has catapulted the use of mobile apps due to the constraints that Covid has forced upon us.