ERP systems are important for distributors to help create an environment of efficiency, both in the warehouse and through customer service. For Janitorial distributors, it is important to embrace the benefits that come with a fully automated, modern ERP solution.
Every industry faces unique challenges, and the cleaning and janitorial sector is no exception. This competitive industry strives to offer the best products and services, stay ahead of the competition all while adhering to health and safety regulations. ERP software is designed to improve efficiencies between departments, making sure that all areas of a business work seamlessly; meaning benefits can be seen from product ordering through to customer service.
When we talk to the cleaning and janitorial distributors that we work with about software, Customer Relationship Management (CRM) is something of huge importance. Suppliers want to excel in their relationships with their customers, and CRM is an invaluable tool for keeping notes and affiliated documents with individual customers. This information can be combined with the analysis supplied by an ERP solution to give a business a crystal-clear view of their customers.
Modern ERP software goes a step further, helping companies to analyse trends and even alert key members of staff when a customer does not place their usual order. For distributors of disposable products this is a key function that will allow intervention immediately, rather than a few months down the line when it is noticed that a periodic order has been missed. Enabling your team to get in touch with a customer when appropriate could be the difference between a continued great relationship or a lost sale.
A common issue facing distributors of cleaning products is the management and claiming back of supplier support rebates (also known as ship-through discounts). In most business systems these are incorrectly recorded, leading to inaccurate margin reporting against the customer and the stock item. The convoluted pricing structure that suppliers need to stay competitive mean that they have short time scales; making it essential to react quickly on any price increases from suppliers. Business software targeted for the industry should enable the user to set up contract support and rebate agreements, that not only process invoices with the rebated cost but should also enable the distributor to submit the rebate claim to the supplier quickly and with little effort.
For distributors of substances hazardous to health it is critical to dispense the necessary COSSH documents alongside these products. An ERP software solution can streamline this process considerably; a hazardous product would be formerly flagged in the software, and when a sales order is produced the relevant COSSH documentation will be printed to go with the product.
ERP software eliminates disparate solutions and unites departments, reducing human error while seamlessly exchanging information. If this sounds like something you could benefit from, contact our team today for a discussion about your requirements.
Blue Rock Systems is exhibiting at the London Cleaning Show 19th-21st March 2019. Visit us on stand J04!