Typically, our customers do not have their own IT staff and rely upon us for the effective day to day operation of their back office and IT systems. We offer an all-encompassing support package that not only reacts to issues on a ‘break/fix’ basis but also offer advice to pro-actively prevent further issues arising. We can maintain servers, virtual servers and their environments, desktop software and office products, anti-virus and spam ware, communications and peripherals.
Most people prefer to speak to an experienced adviser over the phone and get solutions to their problems quickly. All cases are logged and calls are responded to in a timely manner depending on their severity. We strive to appreciate the implication of any issues raised and prioritise or escalate depending on the effect they have on your business activities.