Whether you are a merchant of building materials, plumbing, electrical or timber products, you are expected to carry a stock holding of an extraordinary range of products as standard.
In addition, you must be capable of sourcing thousands more at the drop of a hat – cement, timber, nuts and bolts, tools, cable, lamps and lighting, plugs and sockets, stoves and lawnmowers, paint and accessories – all available from stock at the time of asking. No small task!
On top of this, you are expected to act as an advisor to the skilled and unskilled on everything from building a tree house to information on the latest range of heating pumps. Indeed, many tradesmen rely heavily on the expertise of you and your staff to make correct choices to meet their needs.
When this expertise and relationship translates to a sale, it’s imperative your team have ready access to reliable information and the ability to process orders quickly and accurately whilst also protecting your margin. This is where your merchant business software or ERP solution should excel.