IPG buying group member Unique Plumbing Supplies opened their first branch in Eastleigh in 2004, where they placed an order with Blue Rock for Intact v-Line, and have been a client ever since.
Unique Plumbing Supplies are an ethically run independent plumbers’ merchant that has inviting trade counters, enthusiastic staff with a wealth of experience and a flexibility that fits around their customers’ demands.
In the last seventeen years they have opened branches in Hedge End (including their bathroom showroom), Romsey, Chandlers Ford and Segensworth, and needed the increased functionality of Intact iQ to improve their productivity.
Nick Khaira, Director of Unique Plumbing Supplies, told us:
“As iQ comes from the same author as v-Line there is a high degree of familiarity, which provides us with great comfort but Intact iQ offers a vast amount in addition to enable my existing team to become more productive and add to our, already, enviable high customer service levels. This is not just an upgrade – it is a major step in improving our business processes, efficiency and ultimately, our profitability.”
A conversion from V-line to Intact iQ is not a version upgrade – it is a completely new system built from the “ground up” with the very latest technologies to automate many of the day-to-day tasks and provide real time alerts to staff, customers and suppliers.
“Working with Blue Rock and v-Line for the last 15 years has undoubtably aided the growth and success of the business, and it was clear to us that to continue along this path we needed to improve our software, invest in “smarter” systems but stick with the team that knows us and what our business needs. We have a close relationship with Blue Rock and look forward to that continuing for many years to come”